Delivery & Returns
Returns Policy
At Beer Water, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help with our straightforward returns policy.
Return Eligibility: To be eligible for a return, please ensure:
The item was purchased in the last 30 days.
The item is in its original packaging.
The item isn't used or damaged.
You have the receipt or proof of purchase.
Return Process
Initiate a Return: Contact our customer service at info@beerwater.co.uk or call us at +447456627166 to initiate a return.
Ship the Item: Pack the item securely in the original packaging and include all original tags, manuals, and accessories. Return costs are customer responsibility.
Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
Approved Refunds: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Partial Refunds: Only partial refunds are granted (if applicable) for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
Return Shipping Costs
Customer Responsibility: Return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged or was incorrect.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
Contact Us If you have any questions on how to return your item to us, please contact us at:
Email: info@beerwater.co.uk
Phone: +44 7456627166
Delivery Policy
At Beer Water , we are committed to delivering your orders promptly and efficiently. This shipping policy outlines the terms and conditions regarding the shipping and delivery of our products.
Delivery Rates
Standard Delivery: £5.00.
Local Delivery: FREE (Within 5 mile radius of Beer)
International Shipping: Rates vary by destination please contact us before making an order so we can calculate the cost.
Processing Time: All orders are processed within 1-2 business days. Orders are not processed on weekends or holidays.
Delivery Time: Delivery times are estimates and commence from the date of shipping, rather than the date of order.
Delivery Time: Delivery times are estimates and commence from the date of shipping, rather than the date of order.
Standard Shipping: 2-5 business days.
International Shipping: 7-21 business days.
Shipping Restrictions: Currently, we do not ship to P.O. Boxes, APO/FPO addresses, or certain international destinations. If you have questions about shipping to your location, please contact us at info@beerwater.co.uk
Order Tracking: Once your order has shipped, you will be notified with a shipping confirmation email with a tracking number. You can use this number to track your order on our carrier’s website.
Delayed or Lost Orders: If your order is delayed beyond the estimated delivery time, please contact our customer service team for assistance. If an order is confirmed lost, we will arrange a replacement or a refund.
Shipping Address Changes: If you need to change the shipping address after placing an order, please contact us as soon as possible. We cannot guarantee address changes after an order has been processed.
Damaged or Incorrect Orders: If you receive a damaged or incorrect order, please contact our customer service within 7 days of delivery. We will arrange a replacement or a refund.
Customs, Duties, and Taxes: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information.
Contact Information For any shipping related questions or concerns, please contact us at:
Email: info@beerwater.co.uk
Phone: +44 7456627166